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If you or someone you know is in
immediate danger, call 000.

While Impact for Women is deeply committed to supporting and advocating for women and children fleeing domestic violence, it’s important to understand that our organisation does not directly provide crisis intervention or support services.

If you or someone you know is experiencing domestic violence, we encourage seeking immediate assistance from the specialised agencies and hotlines below dedicated to this cause.


1800RESPECT can offer support to people experiencing, or at risk of experiencing family violence. They provide confidential information and counseling and can provide a referral to other services.

Phone: 1800 737 732

Available 24/7

Website: 1800respect.org.au

Safe Steps (VIC)

A 24/7 family violence response centre for confidential crisis support, information and accommodation. Safe Steps provides specialist support services for anyone in Victoria who is experiencing or afraid of family violence.

Phone: 1800 015 188 

Available 24/7

Website: safesteps.org.au

Email: safesteps@safesteps.org.au

The Orange Door

The Orange Door provides help and support for family violence, as well to as families in need of support with the wellbeing and development of children.

Phone: 1800 312 820 

Available 24/7

Website: orangedoor.vic.gov.au

InTouch – Multicultural Centre Against Family Violence

InTouch provides a free and confidential support services for migrant and refugee women.

Phone: 1800 755 988

9am – 5pm (Mon-Fri)

Website: intouch.org.au

Seniors Rights Victoria

Seniors Rights Victoria offers free and confidential support services to older Victorians experiencing abuse.

Phone: 1300368821

9am – 5pm (Mon-Fri)

Website: seniorsrights.org.au


Lifeline provides people experiencing emotional distress with 24-hour crisis support and suicide prevention services.

Phone: 131114

Text: 0477 131 114

Available 24/7

Website: lifeline.org.au

Kids Helpline

Kids Helpline is a free, private and confidential, telephone and online counselling service for young people aged between 5 and 25.

Phone: 1800 55 1800

Available 24/7

Website: kidshelpline.com.au

Sexual Assault Crisis Line

The Sexual Assault Crisis Line is a crisis counselling service for people who have experienced both past and recent sexual assault.

Phone: 1800 806 292

Available 24/7

Website: sacl.com.au

Rainbow Door

Rainbow Door offers specialist advice to LGBTQIA+ people and their family and friends.

Phone: 1800729367

Text: 0480017246

10am to 5pm Everyday

Website: www.rainbowdoor.org.au

Email: support@rainbowdoor.org.au

MensLine Australia

MensLine Australia is a phone and online counselling service for men with emotional health and relationship concerns.

Phone: 1300 789 978

Available 24/7

Website: mensline.org.au

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